Is Burbank Specialty Pharmacy Accredited?

Yes, we are accredited by URAC under its Specialty Pharmacy standards.

“By receiving URAC accreditation, Burbank Specialty Pharmacy has demonstrated a commitment to quality healthcare,” said URAC President and CEO Kylanne Green.

“Quality healthcare is crucial to our nation’s welfare and it is important to have organizations that are willing to measure themselves against national standards and undergo rigorous evaluation by an independent accrediting body.”

URAC’s Specialty Pharmacy Accreditation provides an external validation of excellence in Specialty Pharmacy Management and provides Continuous Quality Improvement (CQI) oriented processes that improve operations and enhance compliance. It also helps to assist in preparing for regulatory compliance.

Any pharmacy located in the United States that dispenses specialty drugs (those pharmaceuticals that usually require special handling, administration, unique inventory management, and a high level of patient monitoring and support) to consumers with specific chronic conditions, acute events, or complex therapies, and provides comprehensive patient education services and coordination with the patient and prescriber is eligible to apply for the URAC Specialty Pharmacy Accreditation program. Retail, chain and other fulfillment pharmacies may benefit from URAC’s Specialty Pharmacy Accreditation program due to its focus on quality standards and educational support.

Can anyone use Burbank Specialty Pharmacy?

We will only dispense a controlled substance to a person who has a valid prescription issued for a legitimate medical purpose based upon a medical relationship with a prescribing practitioner. This includes at least one prior in-person medical evaluation or medical evaluation via telemedicine in accordance with applicable requirements of section 309.

Burbank Specialty Pharmacy can accept only original prescription drug orders from patients. Faxed prescriptions can be accepted only from the prescribing practitioners.

• When should I call for a refill?

You should call approximately one week in advance of needing your refill. This will allow us sufficient to time to work through any issues that may exist including needing a new prescription from your physician or working through an insurance issue.

What should I do if my dose changes?

If your dose changes, please call us immediately so that we may obtain a new prescription from your doctor.

Do I have to be at home to reive my medication?

You must be at home or have someone at your home to receive and sign for an overnight delivery. If you are unable to be at home, we can have your medication delivered to an alternate address (e.g. a work address, a family member, a neighbor, etc.)

Can I order a refill after business hours?

Yes, you can leave a message with our answering service with your name and a phone number where you can be reached on the next business day. Someone will call you back on the next business day to arrange for delivery of your medication.

How soon can I get a refill?

Please call us to order a refill at least one week before you need the medication. If we have a current prescription on file, we can have your medicine delivered promptly. Please call us at (818) 563-2120 whenever a special need situation arises.

How do I dispose of unused medications?

For information on how to dispose of unused medications, please visit the U.S. Food and Drug Administration website here.